Privacy Policy

This Privacy Policy outlines the data protection practices for the online gambling services offered at spinpalace-online.net. This document explains how we collect, use, and protect your Personal Information and clarifies your rights regarding this data. By using our services, you consent to the practices described herein. The services are operated by Baytree Interactive Limited (69691), a company licensed by the Kahnawake Gaming Commission.

Information We Collect

To operate our services and meet regulatory requirements, we collect two categories of information: Personal Information and Non-Personal Information. The collection of this data is essential for account functionality, security, and legal compliance.

Personal Information

This category includes information that can be used to identify you as an individual, primarily provided by you during registration and verification. This data allows us to manage your account and process transactions securely:

Registration Details: Your full name, email address, date of birth, physical address, country, phone number, and occupation.
Government-Issued ID: A copy of your official identification and a proof of address document for verification purposes.
Payment Information: Financial details required to process deposits and withdrawals, such as credit card numbers and bank account information.
Device Information: Identifiers like your IP address and geo-location data, used for service functionality and fraud prevention.
Communications: Records of your communications with us, including emails, live chats, and telephone calls.
Information from Third Parties: Data from third-party service providers, such as credit history, relevant to the provision of our services.

Non-Personal and Technical Information

This category consists of non-identifiable information gathered automatically through your use of the services. This data helps us troubleshoot technical issues and improve the platform’s performance. We collect various forms of non-personal data for operational analysis:

Technical Information: Your operating system, browser type, and language preference to ensure compatibility.
Gameplay Information: Records of your deposits, wagers, bonuses, and session duration for analytical purposes.
Device and Connection Information: Data from your device used to detect prohibited software or the use of VPNs and proxies.
Analytics Information: Aggregated data about your usage, such as pages viewed and time spent, for research and service improvement.

How and Why We Use Your Information

Your Personal Information is used only for specific, predefined purposes necessary to operate our platform and comply with legal obligations. The processing of your data is fundamental to delivering a secure and regulated gaming experience.

Lawful Basis for Processing

We process your data to fulfill our contractual and legal responsibilities. The use of your information is essential for maintaining a safe and functional environment for all players. The main purposes for which we use your Personal information are:

To set up, manage, and update your account.
To provide and operate services, including processing wagers and financial transactions.
To comply with legal and regulatory obligations, such as Know-Your-Customer (KYC) and Anti-Money Laundering (AML) requirements.
To monitor and prevent fraudulent or illegal activities.
To conduct analytics for the purpose of improving and customizing our services.
To provide customer support and troubleshoot technical issues.
To promote a responsible gaming environment.

Marketing Communications

We may use your contact details to send you promotional materials about our services. You can opt out of receiving these communications at any time by contacting our Customer Service team. Even if you unsubscribe from marketing, we may still send you essential service-related notifications regarding your account.

Sharing and Transferring Your Information

We do not rent or sell your Personal Information. However, we may share your information with trusted partners for specific operational purposes under strict confidentiality agreements.

Information Sharing with Third Parties

We may disclose your Personal Information to certain third-party recipients, but only to the extent necessary for a specific business function. These third parties are contractually obligated to protect your data. We share information with the types of recipients outlined in the following list.

Companies within our corporate group.
Third-party service providers, such as payment processors, identity verification services, and data storage providers.
Credit reporting agencies and fraud prevention services.
Governmental and regulatory bodies as required by law.
Auditors or professional advisers involved in our business processes.

International Data Transfers

As a global operator, we may need to transfer your Personal Information to countries outside of Canada. In such cases, we ensure that your data is treated securely and is protected by appropriate contractual safeguards to maintain a level of protection consistent with this policy.

Use of Cookies and Tracking Technologies

When you access our services, we use technologies such as cookies, pixels, and scripts («Tracking Technologies»). Tracking Technologies are small data files placed on your device that help us collect information about your online behavior. These allow us to collect information automatically to enhance your navigation, improve platform performance, and customize your experience. Learn more about tracking technologies by visiting our Cookie Policy.

Your Data Protection Rights

You have several rights regarding your Personal Information under data protection law. You may contact us at any time to exercise these rights, subject to our overriding legal and regulatory obligations. The rights available to you are detailed in the accompanying list.

The right to access a copy of your Personal Information.
The right to request the correction of inaccurate Personal Information.
The right to request the deletion of your Personal Information.
The right to restrict or object to the processing of your Personal Information.

Data Retention and Security

We retain your Personal Information for as long as your account is active and as necessary to comply with legal obligations, such as gambling and AML regulations. We have implemented robust technological safeguards to secure your information from unauthorized access, including encrypted communication, network firewalls, and strict access controls.

Changes to This Policy

We reserve the right to amend this policy at any time. We will notify you of substantial changes via email or a notice on our services. Your continued use of the platform after such notice constitutes your acceptance of the changes.

How to Contact Us

If you have any questions regarding this policy or the information we collect, please contact us via the live chat facility on our website. Should you be unsatisfied with our response, you have the right to contact the applicable data protection supervisory authority.